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At Clairēn, we are committed to offering continuous premium after sales service for all our valued customers. We are delighted to offer the following:
Product Return
We offer a 30-day return policy. To be eligible for a return, your item must be unused and in the same condition that you received it.
Product Exchange
We offer a 30-day exchange policy. To be eligible for a return, your item must be unused and in the same condition that you received it.
Replating Service
Jika Anda menemukan plating cincin Anda luntur lebih cepat dari yang Anda inginkan, kami menawarkan layanan replating secara gratis dalam 2 tahun setelah pembelian Anda. Harap tunggu hingga 1-2 minggu untuk layanan replating. Layanan ini hanya tersedia di Indonesia. Replating dapat dilakukan minimal 1 tahun setelah pemakaian, dan maksimal 2 kali untuk melindungi struktur perhiasan.
Gemstone Replacement Service
The stone is the focal point of your jewelry, and one of the area’s most susceptible to damage. Whether you’ve lost a stone on your favorite ring or want to swap the gem on an old pendant out for something new, we’ve got you covered.
Our stone replacement service encompasses every step of the process, from sourcing the stone of your dreams to ensuring the gem is set securely, so you have the confidence to keep wearing that special piece for years to come.
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