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FAQ
Over 5 years of experience, we have crafted thousands of jewelries that enables us to understand, connect, and enhance what makes you beautiful.
PRODUCTS
100%! All our works are made with gold plated. For our flagship collection we use Moissanite diamonds, the only gemstone that is more sparkling than diamonds.
Our collection of fine jewelry is designed to keep up with your bold, dynamic life. Our pieces are made of high-quality materials and stones, so you can wear them now while you build a jewelry wardrobe you will love forever.
Shipping
Free delivery throughout Indonesia with SICEPAT, maximum discount IDR 100,000.
As soon as we receive your order, we will process it for shipment. All orders placed after 12 PM GMT+7 are processed the following day. Our SICEPAT courier will then pick it up from us and be on his way to bring the pieces to you. You will receive an email with tracking number as soon as it’s on its way.
Sometimes, it takes a couple of days to update your shipment status. Please contact us at Whatsapp (+6289-800-100-20) or through email on [email protected] and we will let you know where your package is.
Return & Exchange
You can return your unused pieces within 30 days of receiving them. See more on Return & Exchange Policy.
We recommend that you make all reasonable efforts to ensure exchange of goods. If the request is approved, the amount will be returned with a Clairēn web store Gift Card.
You can exchange your unused pieces within 30 days of receiving them. See more on Return & Exchange Policy.
We recommend that you make every reasonable effort to ensure the return of the goods. If the request is approved, your replacement item will be delivered within 2 business days.
Please contact us at Whatsapp (+6289-800-100-20) or through email on [email protected] and we will help you.
Payment
We accept BCA, Mandiri, Visa, MasterCard, GO-PAY, and many other E-wallet.
If your payment is declined, check the following:
Check that your card is not expired. Double check the accuracy of your credit card’s billing details, such as the billing address and the security code (i.e., what you’ve entered into the checkout details). Call your credit card issuer – they might’ve have stopped this payment from going through.
No worries, we will help you. Please contact us at Whatsapp (+6289-800-100-20) or through email on [email protected]
Pertanyaan pesanan
Please contact us at Whatsapp (+6289-800-100-20) or through email on [email protected] and we will help you.
At any time, you can view your order status on your My AccountThis page will be updated as soon as possible, at two different stages: first, when your payment is confirmed and when your product is shipped.
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