Lifetime warranty

Lifetime Manufacturer Warranty

We stand behind our products and warrant that all items will be free from manufacturing defects for the life of the products. If you believe your item has a manufacturing defect, you may return it to us for inspection. If we determine your merchandise is damaged due to a manufacturing defect, we will repair the merchandise or, if we deem appropriate, replace the item. If the item is no longer available, CLAIRĒN may, in its discretion, replace with like-kind or allow a refund equal to the selling price of the original item or component.

Refund will be given in bank transfer or in a web store Gift Card depending on the timespan. Refund will be given to you by bank transfer if the request is made before 1 month from the purchase date or given through web store Gift Card if the request is made after 1 month from the purchase date.

If we determine that the damage is not caused by a manufacturing defect, then we will notify you and let you know if repair services are available at cost or otherwise.

Please note that slight irregularities and variations in craftsmanship or natural characteristics, or internal inclusions, visible or otherwise, in colored gemstones are unique and individual to each item. These characteristics are considered as part of the character of the item and should not be considered a defect.

Complimentary Cleaning and Inspection Services on Diamond Rings

Kami menyarankan agar cincin berlian Anda dibersihkan dan diperiksa setiap enam bulan atau jika mengalami potensi trauma. Inspeksi dapat membantu mencegah hilangnya batu dan memperpanjang umur perhiasan Anda. Layanan pembersihan dan inspeksi ini gratis bagi pelanggan CLAIRĒN pada cincin berlian CLAIRĒN. Pelanggan hanya membayar biaya pengiriman. Perbaikan pemasangan cincin Anda juga dapat dilakukan saat ini dengan biaya.

Conditions and Exclusions

The foregoing Manufacturer Warranty and Complimentary Services are available only to the person who purchased the covered product from CLAIRĒN.

Maintenance, repair, sizing or other service performed by someone other than CLAIRĒN will void your Manufacturer Warranty.

Fine jewelry is not impervious to normal wear, activities or trauma. This is particularly true for rings since hands are regularly subjected to considerable abuse. We do not provide warranties for damage due to normal wear, product loss, loss of stones or theft. Damage or loss that results from failure to obtain repairs necessary to maintain the integrity of the product are also not covered.

Some examples of common jewelry issues that would not be considered manufacturing defects include:

• Discoloration due to exposure to chemicals, make-up, swimming pools, hot tubs or bathing.
• Prongs and precious metals, in general, wear over time and may require “building up” or restoration work as normal wear.
• Bent, caught or worn-out prongs(s) allowing a stone to fall out or be lost due to normal wear or other damage.
• Lost stone or a stone has fallen out due to chipping or breaking caused by normal wear or other damage.